Causes & Fixes

How to Fix Apple TV Not Working on Google TV

Published

6 months ago

June 17, 2023

Is Apple TV not working on your Google TV? It is certain to come across this issue for varied reasons. As a result, Apple TV users may happen to miss out on streaming movies, TV shows, and series.

Fortunately, the Apple TV on Google TV not working is a resolvable issue if the causes for the Apple TV not working are identified. Also, if you are unsure of the possible solutions, then try out our troubleshooting expert’s tricks to fix the glitch associated with Apple TV without any technical knowledge.

Apple TV Doesn’t Work on Google TV – Associated Causes

If Apple TV isn’t working on your Chromecast with Google TV, it may be for the following reasons:

Unstable or poor internet connectivity
Apple TV server down issue
Subscription to the Apple TV is expired
Outdated version of the Apple TV app
The Apple TV is geo-restricted
Chromecast with Google TV runs on an outdated version

Issue Type	Causes	Fixes
Connectivity-Related Issue	Apple TV is not loading or opening Media playback buffering or stopped playing	Reset your router, move closer to your router or switch to a wired connection.
Service-Related Issue	Reset your router, move closer to your router, or switch to a wired connection.	Reset your router, move closer to your router, or switch to a wired connection.
Device-Related Issue	Outdated app version Outdated Google TV software	Update the app to the latest version, clear the app cache and data, uninstall and reinstall the app Update the device software to the latest version and check if the software is supported by Apple TV.

If you come across Apple TV not loading, opening, or media playback buffering or stopped playing, then it is because of the WIFI or internet connection of the Google TV.

You may come across service-related issues when there is a problem with billing or payment. If the content that you intend to stream is not available on Apple TV, that is also related to service issues.

Not all the time, the issue may be with the Apple TV. Sometimes, the app may not work when there is a bug or temporary glitch within Google TV. It can be resolved by general reboot or a hard reset.

Fixes

Our team of troubleshooting experts recommends the following fixes to try when you get Apple TV not working issue.

Here are the possible fixes for the connectivity-related issue of Apple TV that you will face when you try to stream on Google TV.

1. Perform an Internet Speed Test

Is Apple TV not loading on Google TV? If so, it may be due to an unstable or poor WIFI connection.

Performing a speed test for the WIFI connection of your Google TV will help find out if there is an internet connection issue. You must have a minimum of 3mbps-8mbps to watch the Apple TV app on your Google TV. If the speed test result is below average, choose a different WIFI for buffer-free streaming.

2. Restart the WIFI Router

Restarting your router will fix internet throttling or bandwidth-related issue. With this, you may be able to stream Apple TV without buffering. However, if you still find lagging issues while streaming Apple TV, you shall reach out to your ISP to resolve the issue.

3. Disconnect Other Devices

Apple TV may not work, or the video lags if the WIFI or internet is shared between different devices. When the bandwidth is shared, you may find Apple TV not working issue on Google TV. So, it is recommended to disconnect other devices, excluding your Google TV, to watch Apple TV without limitations or load time.

1. Relaunch Apple TV

At times, Apple TV may be crashed if too many users have tried to access it at the same time. You shall close and relaunch the app on your Google TV to check if it is working.

2. Apple TV Server Down

When there is an Apple TV outage, you may not be able to stream the desired content. You shall check for the Apple TV status by visiting Downdetector.

Check Apple TV server when it is not working on Google TV

If you find the Apple TV server down issue, unfortunately, nothing can be done from the user end. The developer should fix up the issue. With that, you will be able to stream Apple TV without any issues.

3. Renew Subscription

Apple TV stops working on Google TV when you try to stream any of its offerings after the subscription expiry. Fortunately, renew the Apple TV with the plan of your choice to fix the issue.

4. Unblock Apple TV Geo-Restrictions

Apple TV’s video content are restricted based on countries. To access the international content, you need to use a VPN. With a trusted VPN like NordVPN or ExpressVPN, you can unblock the Apple TV and further stream its content.

5. Log Out & Log In to Apple TV

At times, a temporary bug or error may be the reason why Apple TV doesn’t work on your Google TV. Log out and log in back into your account again to fix up the issue.

6. Update Apple TV App

You will come across the Apple TV Plus not working on Google TV with the outdated ap . To fix the issue, you need to update the app on your Google TV with the latest version.

To Update Apple TV:

From Google TV Home, select Your Apps > Select Apple TV > Click the Ok button to update the app on your TV.

7. Uninstall Apple TV

In most cases, Google TV apps will auto-update in the background. If the update gets interrupted or might not have been installed properly, Apple TV goes non-working. The user can delete the app on Google TV and get back to the previous version of the Apple TV on Google TV.

To Uninstall Apple TV Update:

Go to the Apps section > Long-press the Apple TV app icon > Select Uninstall Updates > Then install the latest version of Apple TV from the Play Store.

8. Apple TV Screen Limit Maxed Out

Based on the subscription plan, you can stream Apple TV simultaneously for up to 6 devices. When you try exceeding the limit, you may come across Apple TV. To get rid of this issue, you shall log out of Apple TV on any other device and try logging in on your Google TV. In case you have shared your account with others, then reset the Apple TV password to use it on your TV.

Here are the possible fixes for the device-related issue when you face while streaming Apple TV.

1. Watch Apple TV on a Different Device

When Apple TV is not working, you can try to watch it on any of your devices to check if the issue is with the service or device. If you can watch Apple TV content on one another device, it means the problem is with your Google TV.

2. Clear Apple TV Cache

Apple TV stores your search history, preference, and other data in the cache memory. If the cache files are corrupted, you might come across Apple TV failing to work on Google TV. It is recommended to clear the temporary files on Google TV, which in turn removes the corrupted local files.

To Cear Cache:

Go to Apps > Select Apple TV > Choose Clear Cache.

3. Force Stop Apple TV on Google TV

Force closing the Apple TV on your Google TV is one of the best troubleshooting tricks when you come across an app not working issue. It will fix any temporary bug and lets you stream the Apple TV without limitation.

To Force Close Apple TV:

Go to Settings > Select Apps > Highlight Apple TV > Press Enter > Select Force Stop.

4. Restart Google TV

At times, Google TV may misbehave, and it may be the reason for the Apple TV not working. A simple restart will fix the issue, and you will be able to watch your desired content on your TV. You can reboot your Google TV from the Settings menu.

To Restart Google TV:

Press the Power button on the TV remote > Select Restart.

5. Update Google TV

If you haven’t updated your Google TV in a while, then it may be the cause of Apple TV not working. It is because the outdated version may hold bugs and issues, or the latest version of the Apple TV may not be compatible with the current version of your Google TV. Updating the Google TV OS resolves the issue.

To Update Google TV:

Press Quick Settings on remote > Select Settings > Click System > Choose About > Enable Automatic Updates.

6. Reset Google TV

When none of the troubleshooting tricks has helped you resolve the Apple TV not working issue, then you shall opt to factory reset the Google TV. We recommend it as a last resort as it will erase all the data, including your customizations and preferences. Upon resetting, you need to set up the Google TV from the start. Then, you can reinstall Netflix on your Chromecast with Google TV to further stream the service without issue.

Contact Apple TV Customer Support

If the issue isn’t resolved, we recommend you contact customer support of the Apple TV. You may look for the Help page of Apple TV for any general answers. In addition, you can avail the customer support via a call to get assistance and thereby fix Apple TV not working issues.

Apple TV Error Codes on Google TV

Sure! Here is a table outlining common Apple TV error codes that you may encounter on Google TV devices, along with their corresponding solutions:

Error Code	Cause/Issue Type	Solution
404	Content Not Found	Check your internet connection and ensure the content you are trying to access is available on the Apple TV app.
1008	Authentication Failed	Verify that your Apple ID credentials are correct and try signing in again.
400-499	Playback Errors	Check your internet connection and try restarting the Apple TV app. If the issue persists, contact Apple TV support for further assistance.
9003, 102002	Device Compatibility Issue	Make sure your Google TV device meets the minimum requirements for running the Apple TV app. Check for any available app updates and ensure your device is up to date.
9039	Streaming Limit Exceeded	Apple TV has a limit on the number of concurrent streams allowed. Ensure you are not exceeding the limit and try again.
1001, 1002, 4001	Server Connection Errors	Check your internet connection and try restarting your Google TV device. If the problem persists, contact Apple TV support or your internet service provider.
3010, 10008	Audio or Video Playback Issues	Ensure that your audio and video settings are correctly configured on both your Google TV and Apple TV app. Check your HDMI cable connections for any issues.
6002	Subscription Verification Failed	Confirm that your Apple TV subscription is active and verify your payment details. Contact Apple TV support for further assistance if needed.
7002	Account Disabled or Banned	If your Apple TV+ account has been disabled or banned, reach out to Apple TV support to resolve the issue.
1004, 1005	App Installation or Update Errors	Verify that your Apple ID credentials are correct, and try signing in again.
5000	Corrupted Cache Files	Clear the cache data on your Apple TV app, and try restarting your device

Alternatives of Apple TV

Check out the table if you want to try some other streaming services or the best rival of Apple TV.

Service Name	Pricing Per Month	Website	Installation Guide
Hulu	$7.99	www.hulu.com	Hulu on Google TV
Amazon Prime	$14.99	www.primevideo.com	Amazon Prime on Google TV
YouTube TV	$72.99	www.youtubetv.com	YouTube TV on Google TV