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How to Fix Netflix Not Working on Google TV



Netflix not working on Google TV

Is Netflix not working on your Google TV? It is certain to come across this issue for varied reasons. As a result, Netflix users may happen to miss out on streaming the upcoming seasons of The Night Agent.

Resolving the issue of Netflix on Google TV not working is possible once the underlying causes are identified. If you are uncertain about the potential solutions, you can use the troubleshooting tips provided by our experts to fix the problem without requiring technical expertise.

Netflix Doesn’t Work on Google TV – Associated Causes

If Netflix isn’t working on your Chromecast with Google TV, it may be for the following reasons.

Most of the common causes are listed below

  1. Unstable or poor internet connectivity
  2. Netflix server down issue
  3. My subscription to Netflix is expired.
  4. Outdated version of the Netflix app
  5. Netflix is geo-restricted
  6. Chromecast with Google TV runs on an outdated version
Issue TypeCausesFixes
Connectivity-Related IssueNetflix is not loading or opening
Media playback buffering or stopped playing
Reset your router, move closer to your router or switch to a wired connection.
Service-Related Issue Netflix server outage Check Netflix’s website and check if there are any known outages or maintenance periods.
Device-Related IssueOutdated app version
Outdated Google TV software
Update the app to the latest version, clear the app cache and data, uninstall and reinstall the app

Update the device software to the latest version and check if the software is supported by Netflix.

If you come across Netflix not loading, opening, or media playback buffering or stopped playing, then it is because of the issue in the Google TV WIFI connection.

You may come across service-related issues when there is a problem with billing or payment. If the content that you intend to stream is not available on Netflix, that is also related to service issues.

Not all the time; the issue may be with Netflix. Sometimes, the app may not work when there is a bug or temporary glitch within Google TV. It can be resolved by a general reboot or a hard reset.


Our team of troubleshooting experts recommends the following fixes to try when you get Netflix not working issue.

Here are the possible fixes for the connectivity-related issue of Netflix that you will face when you try to stream on Google TV.

1. Perform an Internet Speed Test

Is Netflix not loading on Google TV? If so, it may be due to an unstable or poor WIFI connection.

Make the internet speed test

Performing a speed test for the WIFI connection of your Google TV will help find out if there is an internet connection issue. You must have a minimum of 3mbps-8mbps to watch the Netflix app on your Google TV. If the speed test result is below average, choose a different WIFI for buffer-free streaming.

2. Restart the WIFI Router

Restarting your router will fix internet throttling or bandwidth-related issue. With this, you may be able to stream Netflix without buffering. However, if you still find lagging issues while streaming Netflix, you shall reach out to your ISP to resolve the issue.

Netflix Not Working on Google TV-Restart the WIFI Router

3. Disconnect Other Devices

Netflix may not work, or the video lags if the WIFI or internet is shared between different devices. When the bandwidth is shared, you may find Netflix not working issue on Google TV. So, it is recommended to disconnect other devices, excluding your Google TV, to watch Netflix without limitations or load time.

Here are the service-related fixes for Netflix not working issue on Google TV.

1. Relaunch Netflix

At times, Netflix may be crashed if too many users have tried to access it at the same time. You shall close and relaunch the app on your Google TV to check if it is working.

2. Netflix Down

When there is a Netflix outage, you may not be able to stream the desired content. You shall check for the Netflix status by visiting or

Check Netflix server status

If you find a Netflix server down issue, unfortunately, nothing can be done from the user end. The issue needs to be fixed from the developer’s end. With that, you will be able to stream Netflix without any issues.

3. Renew Subscription

Netflix stops working on Google TV when you try to stream any of its offerings after the subscription expiry. Fortunately, it can be fixed easily by renewing the service with the plan of your choice.

4. Unblock Netflix Geo-Restrictions

In the Netflix app, the content availability varies based on country. To access all the international content without any restrictions, you can use VPNs to bypass the geographical barrier. With a trusted VPN like NordVPN or ExpressVPN, you can unblock the service and further stream its content.


5. Log Out & Log In to Netflix

At times, a temporary bug or error may be the reason why Netflix doesn’t work on your Google TV. It can be resolved upon logging out and logging back into your account again.

6. Update Netflix App

You will come across Netflix not working on Google TV if you haven’t updated the app in a while on your Google TV. Upon updating the app on your Google TV with the latest version, you will get resolved Netflix not working issue.

To Update Netflix:

  • From Google TV Home, select Your Apps > Select Netflix > Click the Ok button to update the app on your TV.

7. Uninstall Netflix Updates

In most cases, Google TV apps will auto-update in the background. The update may be interrupted or might not have been installed properly, and as a result, Netflix goes non-working. The user can uninstall the app on Google TV and get back to the previous version of Netflix on Google TV.

To Uninstall Netflix Update:

  • Go to the Apps section > Long-press the Netflix app icon > Select Uninstall Updates > Launch Netflix to use its stable version.

8. Netflix Screen Limit Maxed Out

Based on the subscription plan, you can stream Netflix simultaneously on up to six devices. When you try exceeding the limit, you may come across Netflix not working issue. To get rid of this issue, you shall log out of Netflix on any other device and try logging in on your Google TV. In case you have shared your account with others, then reset the Netflix password to use it on your TV.

Here are the possible fixes for the device-related issue when you face while streaming Netflix.

1. Watch Netflix on a Different Device

When Netflix is not working, you can try to watch Netflix on any of your devices to check if the issue is with the service or device. If you can watch Netflix content on one another device, it means the problem is with your Google TV.

2. Clear Netflix Cache

Netflix stores your search history, preference, and other data in the cache memory. If the cache files are corrupted, you might come across Netflix failing to work on Google TV. It is recommended to clear the cache files on Google TV, which in turn removes the corrupted local files.

To Cear Cache:

  • Go to Apps > Select Netflix > Choose Clear Cache.

3. Force Stop Netflix on Google TV

Force closing Netflix on your Google TV is one of the best troubleshooting tricks when you come across an app not working issue. It will fix any temporary bug and lets you stream Netflix without limitation.

To Force Close Netflix:

  • Go to Settings > Select Apps > Highlight Netflix > Press Enter > Select Force Stop.

4. Restart Google TV

At times, Google TV may misbehave, and it may be the reason for Netflix not working. A simple restart will fix the issue, and you will be able to watch your desired content on your TV.  You can restart your Google TV from the Settings menu.

Restart Google TV

To Restart Google TV:

  • Press the Power button on the TV remote > Select Restart.

5. Update Google TV

If you haven’t updated your Google TV in a while, then it may be the cause of Netflix not working. It is because the outdated version may hold bugs and issues, or the latest version of Netflix may not be compatible with the current version of your Google TV. All these issues can be resolved upon updating the Google TV.

To Update Google TV:

  • Press Quick Settings on remote > Select Settings > Click System > Choose About > Enable Automatic Updates.

6. Reset Google TV

When none of the troubleshooting tricks has helped you resolve the Netflix not working issue, then you shall opt to factory reset your Google TV. We recommend it as a last resort to be done as it will erase all the data, including your customizations and preferences. Upon resetting,  you need to set up the Google TV from the start. Then, you can reinstall Netflix on your Chromecast with Google TV to further stream the service without issue.

Contact Netflix Customer Support

If you cannot get resolved the issue, we recommend you contact customer support at Netflix. You may look for the Help page of Netflix for any general answers. In addition, you can avail the customer support via live chat or call to get assistance and thereby fix Netflix issues.

Netflix Error Codes on Google TV

NW-2-5, 10023-1000, NW-2-5/NW-3-6, NW-4-7, TVP-832, 0041, tvq-st-120, AIP-704, UI-400, 12001, 5403, 11853, 1011, 1012, 1016, -11800Network connectivity issues, Network configuration issues, Netflix server issuesCheck internet connection
Check network settings
Clear cache and cookies
NW-3-6, (AVF:11800;OS:42800;), 118119Corrupted data on the device;
App issue,
Restart device;
Power cycle modem/router;
Change DNS settings;
Contact Netflix support
UI-800-3, UI-800-3, Corrupted data on the device;
App issue,
Restart device;
Delete and reinstall the app;
Check internet connection;
UI-113, 11800, 10025, 30103, -1001 and 0-1157Outdated app version;
Account issue
Network connectivity issues; DNS configuration issues; Netflix server issues
NW-4-8, 10013
VPN or proxy server usage
Disable VPN or proxy server usage; Check internet connection; Contact Netflix support
TVQ-ST-103, M7111-1331, F7111-5059, Outdated app version;
Netflix server issues
Restart device;
Update app version;
Check internet connection;
Unexpected Error, S7111-11101, S7111-1957-205002Issues on web browsersRefresh the web browser;
Clear browser cache;
U7111-5070Age error Verify your age on the Netflix website
UI-120Issue in the communicationSign out of your Netflix account and log in again
7034, 1004UnknownContact the customer service for help
NQM.407Issues on PaymentMake sure to complete the payment;
Contact support;
100, 1001, 10023-5009Issues on iOS devicesUninstall and re-install the app;
Restart your iOS device;
NQL.2303Issues on Android devicesUninstall and reinstall the Netflix app;
Force restart your Android device

Alternatives of Netflix

Check out the table if you want to try some other streaming services or the best rival of Netflix.

Amazon Prime Video$9.99/monthAmazon Prime Video on Google TV
Apple TV+$6.99/monthApple TV on Google TV
Hulu$7.99/monthHulu on Google TV


1. Why is Netflix not working on Chromecast, but YouTube is?

It may be due to the server outage of Netflix. When the issue gets resolved, Netflix will work just like YouTube.

2. Can I fix the Netflix NW-2-5 error code on Google TV?

Yes. It is a resolvable issue, as NW-2-5 appears due to the connectivity issue.

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