How to Fix Amazon Prime Video Not Working on Google TV

Is Amazon Prime Video not working on your Google TV? It is certain to come across this issue for varied reasons. As a result, Amazon Prime Video users may happen to miss out on streaming movies, shows, series, and more

Fortunately, the Amazon Prime Video on Google TV not working is a resolvable issue. Also, if you are unsure of the possible solutions, then try out our troubleshooting expert’s tricks to fix the glitch associated with Prime Video without any technical knowledge.

Amazon Prime Video Doesn’t Work on Google TV – Associated Causes

If Amazon Prime isn’t working on your Chromecast with Google TV, it may be for the following reasons. The common causes include:

1. Unstable or poor internet connectivity
2. Prime Video server down issue
3. Expired subscription to Amazon Prime
4. Outdated version of the Amazon Prime app
5. Amazon Prime is geo-restricted
6. Chromecast with Google TV runs on an outdated version

Issue Type	Causes	Fixes
Connectivity-Related Issue	Amazon Prime is not loading or opening Media playback buffering or stopped playing	Reset your router, move closer to your router or switch to a wired connection.
Service-Related Issue	Amazon Prime server outage	Check Amazon Prime Video’s website and check if there are any known outages or maintenance periods.
Device-Related Issue	Outdated app version Outdated Google TV software	Update the app to the latest version, clear the app cache and data, uninstall and reinstall the app Update the device software to the latest version and check if the software is supported by Amazon Prime.

Connectivity-Related Issue:

If you come across Amazon Prime not loading, opening, or media playback buffering or stopped playing, then it is because of the WiFi or internet connection issue of the Google TV.

Service-Related Issue:

You may come across service-related issues when there is a problem with billing or payment. If the content that you intend to stream is not available on Amazon Prime Video, that is also related to service issues.

Device-Related Issue:

Not all the time the issue may be with Prime Video. Sometimes, the app may not work when there is a bug or temporary glitch within Google TV. It can be resolved by a general reboot or a hard reset.

Fixes

Our team of troubleshooting experts recommends the following fixes to try when you get Amazon Prime not working issue.

Connectivity Related Fixes

Here are the possible fixes for the connectivity-related issue of Amazon Prime Video that you will face when you try to stream on Google TV.

1. Perform an Internet Speed Test

Is Amazon Prime not loading on Chromecast with Google TV? If so, it may be due to an unstable or poor WiFi connection.

Performing a speed test for the WIFI connection of your Google TV will help find out if there is an internet connection issue. You must have a minimum of 3mbps-8mbps to watch the Amazon Prime Video app on your Google TV. If the speed test result is below average, choose a different WiFi on Google TV for buffer-free streaming.

2. Restart the WiFi Router

Restarting your router will fix internet throttling or bandwidth-related issue. With this, you may be able to stream Amazon Prime without buffering. However, if you still find lagging issues while streaming Amazon Prime Video, you shall reach out to your ISP to resolve the issue.

3. Disconnect Other Devices

Amazon Prime may not work, or the video lags if the WiFi or internet is shared between different devices. When the bandwidth is shared, you may find Amazon Prime Video not working issue on Google TV. So, it is recommended to disconnect other devices, excluding your Google TV, to watch Amazon Prime Video without limitations or load time.

Service-Related Fixes

Here are the service-related fixes for Prime Video not working issue on Google TV.

1. Relaunch Amazon Prime Video

At times, Amazon Prime may be crashed if too many users have tried to access it at the same time. You shall close and relaunch the app on your Google TV to check if it is working.

2. Amazon Prime Server Down

When there is an Amazon Prime outage, you may not be able to stream the desired content. You shall check for the Amazon Prime status by visiting Downdetector.

If you find an Amazon Prime server down issue, unfortunately, nothing can be done from the user end. The issue needs to be fixed from the developer’s end. With that, you will be able to stream Prime content without any issues.

3. Renew Subscription

Amazon Prime stops working on Google TV when you try to stream any of its offerings after the subscription expiry. Fortunately, it can be fixed easily by renewing the service with the plan of your choice.

4. Unblock Amazon Prime Video’s Geo-Restrictions

As Amazon Prime is only accessible in the USA & its territories, you may face geo-restrictions if you try streaming Amazon Prime from other regions. With a trusted VPN like NordVPN or ExpressVPN, you can unblock the service and further stream its content.

5. Log Out & Log In to Prime Video

At times, a temporary bug or error may be the reason why Amazon Prime doesn’t work on your Google TV. It can be resolved upon logging out and logging back into your account again.

6. Update Amazon Prime Video App

You will come across the Amazon Prime Video app not working on Google TV if you haven’t updated the app in a while on your Google TV. Once you update the app on Google TV with the latest version, the issue will get resolved on your Google TV.

To Update Prime Video:

• From Google TV Home, select Your Apps > Select Amazon Prime > Click the Ok button to update the app on your TV.

7. Uninstall Amazon Prime

In most cases, Google TV apps will auto-update in the background. The update may be interrupted or might not have been installed properly, and as a result, Amazon Prime goes non-working. The user can remove the app on Chromecast with Google TV and get back to the previous version of Amazon Prime Video on Google TV.

To Uninstall Amazon Prime Update:

• Go to the Apps section > Long-press the Amazon Prime app icon > Select Uninstall Updates > Then, install the latest version of Amazon Prime from the Play Store.

8. Prime Video Screen Limit Maxed Out

Based on the subscription plan, you can stream Amazon Prime simultaneously on upto six devices. When you try exceeding the limit, you may come across Amazon Prime not working issue. To get rid of this issue, you shall log out of Amazon Prime on any other device and try logging in on your Google TV. In case you have shared your account with others, then reset the Amazon Prime password to use it on your TV.

Device Related Fixes

Here are the possible fixes for the device-related issue when you face while streaming Amazon Prime.

1. Watch Amazon Prime on a Different Device

When Amazon Prime is not working, you can try to watch Amazon Prime on any of your devices to check if the issue is with the service or device. If you can watch Amazon Prime content on one another device, it means the problem is with your Google TV.

2. Clear Amazon Prime Cache

Amazon Prime stores your search history, preference, and other data in the cache memory. If the cache files are corrupted, you might come across Amazon Prime failing to work on Google TV. It is recommended to clear the temporary files on Google TV, which in turn removes the corrupted local files.

To Cear Cache:

• Go to Apps > Select Amazon Prime > Choose Clear Cache.

3. Force Stop Amazon Prime on Google TV

Force closing Amazon Prime Video on your Google TV is one of the best troubleshooting tricks when you come across not working issues. It will fix any temporary bug and lets you stream Prime videos without limitation.

To Force Close Amazon Prime:

• Go to Settings > Select Apps > Highlight Amazon Prime > Press Enter > Select Force Stop.

4. Restart Google TV

At times, Google TV may misbehave, and it may be the reason for Amazon Prime not working. A simple restart will fix the issue, and you will be able to watch your desired content on your TV. You can restart your Google TV from the Settings menu.

To Restart Google TV:

• Go to Settings > System > Select Restart.

5. Update Google TV

If you haven’t updated your Google TV in a while, then it may be the cause of Amazon Prime not working. It is because the outdated version may hold bugs and issues, or the latest version of Amazon Prime may not be compatible with the current version of your Google TV. T resolved by using the latest version of Google TV OS.

To Update Google TV:

• Press Quick Settings on remote > Select Settings > Click System > Choose About > Enable Automatic Updates to update your Google TV firmware.

6. Reset Google TV

When none of the troubleshooting tricks has helped you resolve the Prime Video Not Working on Google TV, then you shall opt to reset the Google TV. We recommend it as a last resort to be done as it will erase all the data, including your customizations and preferences. Upon resetting,  you need to complete the set up process on Google TV from the start. Then, you may reinstall Amazon Prime on your Chromecast with Google TV to further stream the service without issue.

Contact Prime Video Customer Support

If you cannot get resolved the issue, we recommend you contact customer support at Amazon Prime. You may look for the FAQ or Help page of Amazon Prime for any general answers. In addition, you can avail the customer support via live chat or call to get assistance and thereby fix Amazon Prime issues.

Amazon Prime Video Error Codes on Google TV

Error Code	Causes/ Issue Type	Fixes
1060	Connectivity	1. Verify internet connection and bandwidth 2. Restart Google TV 3. Contact Amazon customer service if the issue persists
7031	Server Error	1. Check Amazon Web Services status 2. Check the network connection 3. Update the streaming app 4. Disable the Do Not Track setting
5004	Login/Authentication	1. Verify email address and password 2. Reset your Amazon Prime account password
2063	Payment Error	1. Verify 1-Click payment details 2. Ensure payment details are correct and up to date
7279	Content Protection	1. Ensure the web browser has the latest updates 2. Update drivers, including graphics card drivers 3. Try different display cables 4. Disconnect unused secondary displays 5. Restart the computer and try again
7235	Chrome Browser Issue	1. Check Amazon Web Services status 2. Check the network connection 3. Update the web browser or streaming app 4. Disable the Do Not Track setting

Alternatives of Amazon Prime Video

Check out the table if you want to try some other streaming services or the best rival of Amazon Prime.

Service Name	Price (Basic)	Website	Installation Guide
Hulu	$7.99/month	www.hulu.com	Hulu on Google TV
Paramount Plus	$11.99/month	www.paramountplus.com	Paramount Plus on Google TV
Netflix	$6.99/month	www.netflix.com	Netflix on Google TV

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