Experiencing problems with Netflix on your Firestick? It can be frustrating when Netflix is not working on your Firestick, but you’re not alone. Many users have encountered various errors and difficulties while trying to stream Netflix videos through their Firestick devices. These issues can include black screens, playback errors, no sound, or videos not being available in your region.
The reasons behind Netflix not working on Firestick can vary and may include network issues, compatibility issues, outdated software, or restrictions imposed by Netflix itself. These issues can disrupt your streaming experience and prevent you from enjoying your favorite Netflix shows and movies seamlessly on your Firestick.
Fortunately, there are solutions available to resolve these problems and get Netflix working smoothly on your Firestick once again.
Fixes For Netflix Not Working on Firestick
If you have any issues mentioned above, you can easily fix them all by yourself. Try the troubleshooting tips mentioned here one by one to solve the Netflix app on your Firestick.
You can access the Netflix app on up to four devices based on your subscription. If you exceed that limit, your account will be removed from all the devices.
Make sure that you are entering the credentials without any mistakes. And don’t exceed the specified device count to fix the login issues. If there are no login issues, try the next fix.
Check Netflix Server
Being a worldwide platform, Netflix servers had to deal with a lot of users. Sometimes, the servers on Netflix may not work properly. You can check the status of Netflix servers on the Netflix Help Center Downdetector website.
If the issue is with the server, you have to wait until it is resolved. You can check the latest updates on Netflix’s official social media handles. If there is no server issue, go to the next fix.
Make sure that your Netflix subscription is valid and active. If your subscription is expired, you can’t access the video content on the Netflix website.
If you recently bought a Netflix subscription, make sure that it is activated. When you have no issues with your subscription, you can try the next fix.
Watch Different Title
The on-demand and trending titles on Netflix will have a lot of users. In some cases, your Firestick can’t load those video titles properly. To fix this issue, you have to watch a different movie or a TV show for a while. After an hour or two, stream the on-demand title. It will load without any issues.
If you are experiencing the same issue for all the video titles, you need to restart the app to fix the issue.
If the Netflix app has stopped working on your Fire TV Stick, you need to close or force-close the app.
Press the Back button on the remote to close the Netflix app. If it is not closing, press the Back button three or four times to close the app on Firestick. Then, open the app again. If you have the same issue, you need to force close the app.
On your Firestick, go to the Settings menu and open the Applications tile. Click the Manage Installed Applications and choose the Netflix app. Select the Force Stop option to close the app from the background. Then, open the Netflix app after a few minutes. If the issue persists, go to the next fix.
Restart your Amazon Fire Stick to fix most of the software issues. If the Netflix app is not loading on your Firestick, you can restart the device to fix the issue.
On your Fire TV Stick, open the Settings menu and choose the My Fire TV option. Tap the Restart option and confirm it in the pop-up to reboot your Firestick. After the restart, open the Netflix app and check if it is loading the video content or not. If not, check whether your internet connection is stable or not.
Check Internet Connection
To stream Netflix video content without buffering, you need to connect your Firestick to a standard WiFi, and you need at least 3 Mbps internet to stream 720p content. For 1080p content, you need 5 Mbps. For 4K content, you need 15 Mbps internet.
Make sure that your Firestick is receiving stable internet from the router. If not, you need to restart the router. You can also try connecting your Fire TV with an ethernet cable to get a stable connection. If the internet connection is stable and the Netflix app is not loading on your Firestick, you have to clear the cache files.
Clear Data & Cache on Firestick
If you are using your Firestick or Fire TV for a longer period of time, it will have a lot of cache files and temporary data. These temporary data will affect your device’s performance. To fix this issue, you need to clear the cache files for the Netflix app on your Firestick every once a week.
Go to the Settings menu and choose Applications. Click the Manage Installed Applications and choose the Netflix app. Tap the Clear Cache button to delete to clear cache files on your Firestick. Then, click the Clear Data button to remove all the temporary files stored in the Netflix app. Now, check if the issue with Netflix not working on Firestick is resolved. If not, try the next fix.
Use Trustworthy VPN
If you are using any VPN network on your Firestick, it will affect your Netflix streaming experience. Sometimes, the Netflix app will detect the VPN connection and won’t allow you to stream video titles. VPNs like Surfshark VPN and IPVanish VPN won’t bypass Netflix’s geo-restrictions.
If you are using the older version of the Netflix app on your Amazon Fire TV Stick, some of the new features won’t work. Sometimes, Netflix’s 4K content won’t be playing on your Firestick. To fix the issue, you need to update the app on your Firestick.
Go to the Apps menu and choose the Netflix app. Click the Options button on the remote and choose the More Info button. On the next screen, tap the Update button to update the app on your Firestick. After the update, the Netflix app will work without any issues. If you have the same issue even after the update, try updating your Firestick device.
You will have a lot of restrictions and limitations in the older version of Fire OS. The Netflix app won’t play a lot of video content on the older version of Fire OS. The latest version of Fire OS is Fire OS 7 (as of May 2023). If you are using the older version, update your Amazon Fire Stick.
Open the Settings menu and choose the My Fire TV option. Tap the About option and click the Check for System Update option. If a new update is available, it will be installed automatically. After the update, open the Netflix app and check if the video is playing or not. If the app is having the same issue, you need to uninstall and install the app again.
Uninstall and Reinstall Netflix
Sometimes, the Netflix app may be corrupted with unnecessary files. To fix this issue, you need to uninstall the app from your Firestick and install it again.
Open the Settings menu and click the Applications tile. Tap the Manage Installed Applications button and choose the Netflix app. Now, click the Uninstall button to uninstall the app from your Firestick. On the confirmation pop-up, click the Uninstall button. Then, restart your Firestick. After that, install the app again from the Amazon App Store. The app will work without any issues. If the same issue is repeated, you need to reset your Firestick.
The last fix to resolve issues with the Netflix app is to factory reset the Fire Stick. Remember, resetting the device will remove all the user-defined settings and delete all the apps & games installed on your Fire TV.
Go to the Settings menu and choose the My Fire TV tile. Scroll to the bottom and tap the Reset to Factory Defaults option. On the confirmation pop-up, click the Reset button to reset the Firestick. After the reset, set up the device and install the Netflix app. If you have the same issue, you need to contact Netflix support.
If resetting the device is not fixing your issue, you need to get assistance from the Netflix support center. Netflix offers both phone call and chat options to enquire about queries. You can contact them from the official website or from the app and fix your issue.
Common Netflix Error Codes and Solutions.
|Error Codes||Description||Possible Solutions|
|0013||Netflix app problem||Restart the Firestick or update the Netflix app through the App Store|
|-111||Sorry, we could not reach the Netflix service. Please try to restart the Netflix application||Clear the Netflix cache files on Firestick.|
|NW-2-5/NW-3-6||Network connectivity issue||Improve the Wi-Fi signal or switch to a wired connection.|
|UI-800-3||Problem with Netflix app data||Restart the Fire TV. Unplug the Fire TV from the power source, wait for two minutes and then plug it back.|
Netflix app is available for all the models of Fire TV Stick and Fire TV. But, Netflix is not available in countries like China, Russia, and North Korea. In those countries, you can’t access the Netflix app on your Firestick.
If the Netflix audio is not working on FIrestick, restart your Firestick and TV. Ensure correct audio settings. Check the HDMI cable connection.
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