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How to Fix Plex Not Working on Amazon Firestick

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Plex not working on Firestick

Experiencing problems with Plex on your Firestick? It can be frustrating when Plex is not working on your Firestick, but you’re not alone. Many users have encountered various errors and difficulties while trying to stream Plex content through their Firestick devices. These issues can include black screens, playback errors, no sound, or videos not being available in your region.

The reasons behind Plex not working on Firestick can vary and may include network issues, compatibility issues, outdated software, or restrictions imposed by Plex itself. These issues can disrupt your streaming experience and prevent you from enjoying your favorite Plex shows and movies seamlessly on your Firestick.

Fortunately, there are solutions available to resolve these problems and get Plex working smoothly on your Firestick once again.

Fixes For Plex Not Working on Firestick

If you have any issues mentioned above, you can easily fix them all by yourself. Try the troubleshooting tips mentioned here one by one to solve the Plex app on your Firestick.

Login Issues

You can access the Plex app on up to three devices based on your subscription. If you exceed that limit, your account will be removed from all the devices.

Make sure that you are entering the credentials without any mistakes. And don’t exceed the specified device count to fix the login issues. If there are no login issues, try the next fix.

Check Plex Server

Being a popular platform, Plex servers had to deal with a lot of users. Sometimes, the servers on Plex may not work properly. You can check the status of Netflix servers on the Downdector website.

Check the Plex server

If the issue is with the server, you have to wait until it is resolved. You can check the latest updates on Plex’s official social media handles. If there is no server issue, go to the next fix.

Check Subscription

Make sure that your Plex subscription is valid and active. If your subscription is expired, you can’t access the video content in the Plex app. Renew the subscription from the Plex website.

If you recently bought a Plex subscription, make sure that it is activated. When you have no issues with your subscription, you can try the next fix.

Watch Different Title

The on-demand and trending titles on Plex will have a lot of users. In some cases, your Firestick can’t load those video titles properly. To fix this issue, you have to watch a different movie or a TV show for a while. After an hour or two, stream the on-demand title. It will load without any issues.

If you are experiencing the same issue for all the video titles, you need to restart the app to fix the issue.

Restart Plex

If the Plex app has stopped working on your Fire TV Stick, you need to close or force-close the app.

Press the Back button on the remote to close the Plex app. If it is not closing, press the Back button three or four times to close the app on Firestick. Then, open the app again. If you have the same issue, you need to force close the app.

On your Firestick, go to the Settings menu and open the Applications tile. Click the Manage Installed Applications and choose the Plex app. Select the Force Stop option to close the app from the background. Then, open the Plex app after a few minutes. If the issue persists, go to the next fix.

Restart Firestick

Restarting the Firestick will fix most of the software issues. If the Plex app is not loading on your Firestick, you can restart the device to fix the issue.

Restart Firestick when Plex is not working

On your Fire TV Stick, open the Settings menu and choose the My Fire TV option. Tap the Restart option and confirm it in the pop-up to reboot your Firestick. After the restart, open the Plex app and check if it is loading the video content or not. If not, check whether your internet connection is stable or not.

Check Internet Connection

To stream Plex video content without buffering, you should connect your Firestick to a WiFi, you need at least 3 Mbps internet to stream 720p content. For 1080p and 4K content, you need 8 Mbps internet.

Take an internet speed test

Make sure that your Firestick is receiving stable internet from the router. If not, you need to restart the router. You can also try connecting your Fire TV with an ethernet cable to get a stable connection. If the internet connection is stable and the Plex app is not loading on your Firestick, you have to clear the cache files.

Clear Data & Cache on Firestick

If you are using your Firestick or Fire TV for a longer period of time, it will have a lot of cache files and temporary data. These temporary data will affect your device’s performance. To fix this issue, you need to clear the cache files for the Plex app on your Firestick every once a week.

Clear Plex cache on Firestick

Go to the Settings menu and choose Applications. Click the Manage Installed Applications and choose the Plex app. Tap the Clear Cache button to delete the cache files on Firestick. Then, click the Clear Data button to remove all the temporary files stored in the Plex app. Now, check if the issue with Plex not working on Firestick is resolved. If not, try the next fix.

Use Trustworthy VPN

If you are using any VPN network on your Firestick, it will affect your Plex streaming experience. Sometimes, the Plex app will detect the VPN connection and won’t allow you to stream video titles. VPNs like Surfshark and IPVanish VPN won’t bypass Plex’s geo-restrictions.

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Update Plex

If you are using the older version of the Plex app on your Amazon Fire TV Stick, some of the new features won’t work. Sometimes, Plex’s 4K content won’t be playing on your Firestick. To fix the issue, you need to update the app on your Firestick.

Go to the Apps menu and choose the Plex app. Click the Options button on the remote and choose the More Info button. On the next screen, tap the Update button to upgrade the Plex app on your Firestick. After the update, the Plex app will work without any issues. If Plex is not working fine even after the update, try updating your Firestick device.

Update Firestick

You will have a lot of restrictions and limitations in the older version of Fire OS. The Plex app won’t play a lot of video content on the older version of Fire OS. The latest version of Fire OS is Fire OS 7 (as of May 2023). If you are using the older version, update your Amazon Firestick.

Upgrade Firestick to when Plex is not working

Open the Settings menu and choose the My Fire TV option. Tap the About option and click the Check for System Update option. If a new update is available, it will be installed automatically. After the update, open the Plex app and check if the video is playing or not. If the app is having the same issue, you need to uninstall and install the app again.

Uninstall and Reinstall Plex

Sometimes, the Plex app may be corrupted with unnecessary files. To fix this issue, you need to uninstall the app from your Firestick and install it again.

Open the Settings menu and click the Applications tile. Tap the Manage Installed Applications button and choose the Plex app. Now, click the Uninstall button to remove the app from your Fire TV. On the confirmation pop-up, click the Uninstall button. Then, restart your Firestick. After that, install the app again from the Amazon App Store. The app will work without any issues. If the same issue is repeated, you need to reset your Firestick.

Reset Firestick

Resetting the Firestick is the last fix to resolve issues with the Plex app. Remember, resetting the device will remove all the user-defined settings and delete all the apps & games installed on your Fire TV.

Reset Firestick to factory default settings

Go to the Settings menu and choose the My Fire TV tile. Scroll to the bottom and tap the Reset to Factory Defaults option. On the confirmation pop-up, click the Reset button to reset the Firestick. After the reset, set up the device and install the Plex app. If you have the same issue, you need to contact Plex support.

Customer Support

If resetting the device is not fixing your issue, you need to get assistance from the Plex support center. Plex offers both phone call and chat options to enquire about queries. You can contact them from the official website or from the app and fix your issue.

Common Plex Error Codes and Solutions

Error CodesPossible IssuesPossible Solutions
S1001Playback error1. Restart your streaming device.
2. Unplug the modem and router for a minute, then plug them back in.

FAQ

1. Why Plex is unavailable on my Firestick device?

You can’t install the Plex app on your Firestick device if you use an older model device. Hence, try updating the firmware to get the latest version of Plex.

2. How to fix the Plex sound not working on Firestick?

If the Plex audio is not working on Firestick, restart your Firestick and TV. Ensure correct audio settings. Check the HDMI cable connection.

3. Why Plex is unable to play media on Firestick?

If you have modified the Plex transcoding settings, you might not be able to play media on Firestick. Try changing the transcoder settings on the Plex app to fix the issue.

4. Can you jailbreak Plex on Firestick?

Yes, you can jailbreak the Plex app on Firestick using Downloader or ES File Explorer.

5. Why Plex keeps crashing on my Firestick?

The Plex app crashes on Firestick if it is incompatible or has internal technical issues. To fix this, restart the Firestick device. Update the Plex app to the latest version.

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