How to Fix Apple TV Not Working on Roku Device

There are various reasons present when you face issues while streaming Apple TV on Roku. However, encountering issues where Apple TV fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Apple TV not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Apple TV issue on your Roku device.

Apple TV Not working on Roku: Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Apple TV on Roku requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Apple TV not working or loading, you must check for the internet speed.

• To check internet speed on Roku: Press the Home button on the remote → Select Settings → Choose Network → Select About.
• Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use WiFi or internet with high speed on Roku to fix the Apple TV not working issue.

You can even disable and enable the WiFi connection on Roku and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Apple TV not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

• To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Apple TV is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use Apple TV without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Apple TV Not Working is resolved.

Restart Apple TV App

Restarting the app will reboot the Apple TV app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Apple TV: Press the Home button on the remote → move to the Apple TV app among available channels → Press the * button → Select Close → Choose the Apple TV app to open again.

It will also force close the app whenever you cannot access any options in the app.

Apple TV Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Apple TV.

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Apple TV streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Apple TV. It is advisable to go for Premium VPNs for stable connectivity.

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Relogin to Apple TV on Roku

When the issue is with the Apple TV user account, log out of your account on Roku. Re-login and check if you can watch Apple TV on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Apple TV not working.

Subscription Expired

The Apple TV app may not work on your Roku device due to an expired subscription. So, check if the Apple TV subscription is active. If it isn’t active, you should renew the premium plan of Apple TV from the website. Then, check if you can access Paramount Plus on Roku.

Update Apple TV App

The outdated firmware could be the reason for Apple TV not working on Roku TV. It is necessary to update the channels on Roku at regular intervals.

• To Update Apple TV: Go to Channels on Roku → Select Apple TV → Press * button on Roku remote → Choose Check for Updates  → Update the app if the update is available.

Uninstall and Reinstall Apple TV

Installation error could be the reason for the app not working or loading. It is better to uninstall the channels on your Roku device and install the app again from the Roku Channel Store.

• To Uninstall Apple TV: Select Apple TV on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.

• To Reinstall Apple TV: Go to Roku Channel Store → Search for Apple TV → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Apple TV. You have to understand that there are only 3 allowed simultaneous streaming for the Apple TV app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Apple TV service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Apple TV app if you have an incompatible model. You can find the model number of Roku on the back side of the device. If not, you can find it on the device by navigating to Home → Settings → System → About.

When your device is incompatible, replace it with the compatible one and easily access the Apple TV app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Apple TV become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache on Roku TV for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

• Head to the Home menu on your Roku by tapping the Home button on the remote.

• Press the following keys on your remote in order.
  • Home button – 5 times
  • Up button – Once
  • Rewin button – 2 times
  • Fast forward – 2 times
• Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku TV/streaming device is one of the simple solutions to fix the temporary issues associated with Apple TV and other apps installed on the device. To restart the device,

• Press the Home button on your remote.
• Choose Settings and select the System menu.
• Now, select System Restart on the right-hand side.
• Click on Restart.

If you had any issues with accessing the settings menu, force restart the Roku Stick by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Apple TV not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Upgrading the Roku TV also updates the app installed on the device.

• Press the Home button on your remote.
• Go to Settings → System.
• Select System Update and tap on Check Now.
• Choose Update Now and wait for the device to install the latest firmware.

After updating the firmware, launch the Apple TV app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Resetting Roku is the final solution to fix the Apple TV app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

• On the home screen of Roku TV, tap on the Settings menu.
• Go to System → Advanced system settings → Factory reset.
• Confirm the reset and wait for the process to complete.

After resetting, set up your Roku device from scratch and install the Apple TV app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the not working issues of Apple TV and Apple TV Plus on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Apple TV Error Codes

If an error code appears when accessing the Apple TV, try the below fixes:

Error Code	Description	Solution
3906	Network connection issue	1. Check the network connection. 2. Ensure the network connection is stable
3902	No connection issue	1. Reset your base station or router. 2. Restart Apple TV
3194	iTunes error	1. Verify internet connection 2. Update Apple TV to get the latest edition.
400-499	Content access or playback issues	1. Ensure the USB connection 2. Update iTunes
1600, 1601, 1602, 1603, 1604	Issues during restore or software update	1. Check the USB connection 2. Update iTunes. 3. Ensure firewall or security software is not affecting the process.

Try the Alternatives

If you find no solution to resolve Apple TV not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

Platforms	Price	Free Trial	Installation Guide
Showtime	$10.99/month	7 Days	Showtime on Roku
Disney Plus	$7.99/month	N/A	Disney Plus on Roku
HBO Max	$10.99/month	N/A	HBO Max on Roku

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