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How to Fix Crunchyroll Not Working on Roku



How to Fix Crunchyroll Not Working on Roku

There are various reasons present when you face issues while streaming Crunchyroll on Roku. However, encountering issues where Crunchyroll fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Crunchyroll not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Crunchyroll issue on your Roku device.

Crunchyroll Not working on Roku: Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Crunchyroll on Roku requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Crunchyroll not working or loading, you must check for the internet speed.

  • To check internet speed on Roku: Press the Home button on the remote → Select Settings → Choose Network → Select About.
  • Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use WiFi or internet with high speed on Roku to fix the Crunchyroll not working issue.

Internet speed test

You can even disable and enable the WiFi connection and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Crunchyroll not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

  • To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Crunchyroll is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use Crunchyroll without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Crunchyroll Not Working is resolved.

Restart Crunchyroll App

Restarting the app will reboot the Crunchyroll app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Crunchyroll: Press the Home button on the remote → move to the Crunchyroll app among available channels → Press the * button → Select Close → Choose the Crunchyroll app to open again.

It will also force close the app whenever you cannot access any options in the app.

Crunchyroll Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Crunchyroll.

Check server status of Philo

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Crunchyroll streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Crunchyroll. It is advisable to go for Premium VPNs for stable connectivity.

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Relogin to Crunchyroll on Roku

When the issue is with the Crunchyroll user account, log out of your account on Roku. Re-login and check if you can watch Crunchyroll on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Crunchyroll not working.

Subscription Expired

The Crunchyroll app may not work on your Roku device due to an expired subscription. So, check if the Crunchyroll subscription is active. If it isn’t active, you should renew the premium plan of Crunchyroll from the website and check if you can access Crunchyroll on Roku.

Update Crunchyroll App

The outdated firmware could be the reason for Crunchyroll not working on Roku TV. It is necessary to update the apps on Roku at regular intervals.

  • To Update Crunchyroll: Go to Channels on Roku → Select Crunchyroll → Press * button on Roku remote → Choose Check for Updates  → Update the app if the update is available.

Uninstall and Reinstall Crunchyroll

Installation error could be the reason for the app not working or loading. It is better to delete the channel on your Roku device and install the app again from the Roku Channel Store.

  • To Uninstall Crunchyroll: Select Crunchyroll on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.
  • To Reinstall Crunchyroll: Go to Roku Channel Store → Search for Crunchyroll → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Crunchyroll. You have to understand that there are only 4 allowed simultaneous streaming for the Crunchyroll app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Crunchyroll service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Crunchyroll app if you have an incompatible model. You can find the model number of Roku on the back side of the device. If not, you can find it on the device by navigating to HomeSettingsSystemAbout.

When your device is incompatible, replace it with the compatible one and easily access the Crunchyroll app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Crunchyroll become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear cache files on Roku for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

  • Head to the Home menu on your Roku by tapping the Home button on the remote.
  • Press the following keys on your remote in order.
    • Home button – 5 times
    • Up button – Once
    • Rewin button – 2 times
    • Fast forward – 2 times
  • Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku TV/streaming device is one of the simple solutions to fix the temporary issues associated with Crunchyroll and other apps installed on the device. To restart the device,

  • Press the Home button on your remote.
  • Choose Settings and select the System menu.
  • Now, select System Restart on the right-hand side.
  • Click on Restart.
Restart option on Roku device.

If you had any issues with accessing the settings menu, reboot the Roku TV by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Crunchyroll not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Updating the Roku software also updates the app installed on the device.

  • Press the Home button on your remote.
  • Go to SettingsSystem.
  • Select System Update and tap on Check Now.
  • Choose Update Now and wait for the device to install the latest firmware.
Update Roku firmware to Fix Philo Not Working

After updating the firmware, launch the Crunchyroll app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Factory resetting the Roku firmware is the final solution to fix the Crunchyroll app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

  • On the home screen of Roku TV, tap on the Settings menu.
  • Go to SystemAdvanced system settingsFactory reset.
  • Confirm the reset and wait for the process to complete.
Reset option on Roku device to Fix Philo Not Working.

After resetting, set up your Roku device from scratch and install the Crunchyroll app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the Crunchyroll not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Crunchyroll Error Codes

Error CodeDescriptionSolution
1015Temporary blockage due to VPN or excessive login1. Disable VPN
2. Wait for some time
3. Change IP address using a VPN
1020Connectivity denied by Cloudflare1. Restart the router
2. Disable VPN/proxy
3. Clear browsing data
1005, 502IP address considered blocked1. Use a VPN
2. Disable VPN if causing the issue
5041. Allow autoplay in browser settings
2. Switch to a different browser
3. Disable the adblocker
1. Wait until maintenance is finished and retry
Shak 6007Error when accessing account information1. Restart the router
2. Use a wired connection
3. Disable VPN
4. Clear cache and cookies
Shak 3016Error code commonly experienced on Firefox1. Allow autoplay in browser settings
2. Switch to a different browser
3. Disable adblocker
Shak 1001Error code similar to Shak 30161. Allow autoplay in browser settings
2. Switch to a different browser
3. Disable the adblocker
MED-1Prevents video access due to various factors1. Check Crunchyroll server status
2. Disable the adblocker
3. Clear cache and cookies
4. Disable VPN
5. Change IP using VPN
SHAK-7000Common on browsers like Firefox and Microsoft Edge1. Disable ad-blocker extensions
2. Clear browser cache
3. Switch to Google Chrome
RNV-2014Limited information available1. Check Crunchyroll server status
2. Update device firmware/software
3. Clear app cache and data
4. Disable VPN/proxy
5. Reinstall Crunchyroll
114Server issue or maintenance1. Wait for some time and retry

Try the Alternatives

If you find no solution to resolve Crunchyroll not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

PlatformsPriceFree TrialInstallation Guide
Hulu$7.99/month30 DaysHulu on Roku
Funimation$7.99/month14 daysFunimation on Roku
Amazon Prime Video$14.99/month30 DaysPrime Video on Roku
Netflix$7.99/monthN/ANetflix on Roku


Why do I keep getting Crunchyroll application errors on Roku?

If you find any software bugs in the Crunchyroll app while using Roku, you should be advised to update the app with the latest version to solve any application errors.

How to fix Crunchyroll lagging on Roku?

If Crunchyroll is lagging on your Roku streaming device, check the internet connection, restart the modem/router, and restart the app and your Roku device.

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