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How to Fix Disney Plus Not Working on Roku: Easy Fixes



Disney Plus Not Working on Roku

There are various reasons present when you face issues while streaming Disney Plus on Roku. However, encountering issues where Disney Plus fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Disney Plus not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Disney Plus issue on your Roku device.

Disney Plus Not working on Roku: Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Disney Plus on Roku requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Disney Plus not working or loading, you must check for the internet speed.

  • To check internet speed on Roku: Press the Home button on the remote → Select Settings → Choose Network → Select About.
  • Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use WiFi or internet with high speed on Roku to fix the Disney Plus not working issue.

Check the internet speed.

You can even disable and enable the WiFi connection and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Disney Plus not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

  • To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Disney Plus is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use Disney Plus without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Disney Plus Not Working is resolved.

Restart Disney Plus App

Restarting the app will reboot the Disney Plus app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Disney Plus: Press the Home button on the remote → move to the Disney Plus app among available channels → Press the * button → Select Close → Choose the Disney Plus app to open again.

It will also force close the app whenever you cannot access any options in the app.

Disney Plus Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Disney Plus.

Check the Disney+ server status

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Disney Plus streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Disney Plus. It is advisable to go for Premium VPNs for stable connectivity.

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Relogin to Disney Plus on Roku

When the issue is with the Disney Plus user account, log out of your account on Roku. Re-login and check if you can watch Disney Plus on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Disney Plus not working.

Subscription Expired

The Disney Plus app may not work on your Roku device due to an expired subscription. So, check if the Disney Plus subscription is active. If it isn’t active, you should renew the subscription plan of Disney Plus from the website. Then, check if you can access Paramount Plus on Roku.

Update Disney Plus App

The outdated firmware could be the reason for Disney Plus not working on Roku TV. It is necessary to update the streaming apps on Roku at regular intervals.

  • To Update Disney Plus: Go to Channels on Roku → Select Disney Plus → Press * button on Roku remote → Choose Check for Updates  → Update the app if the update is available.

Uninstall and Reinstall Disney Plus

Installation error could be the reason for the app not working or loading. It is better to remove the app on your Roku device and install the app again from the Roku Channel Store.

  • To Uninstall Disney Plus: Select Disney Plus on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.
  • To Reinstall Disney Plus: Go to Roku Channel Store → Search for Disney Plus → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Disney Plus. You have to understand that there are only 3 allowed simultaneous streaming for the Disney Plus app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Disney Plus service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Disney Plus app if you have an incompatible model. You can find the model number of Roku on the back side of the device. If not, you can find it on the device by navigating to HomeSettingsSystemAbout.

When your device is incompatible, replace it with the compatible one and easily access the Disney Plus app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Disney Plus become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache on Roku for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

  • Head to the Home menu on your Roku by tapping the Home button on the remote.
  • Press the following keys on your remote in order.
    • Home button – 5 times
    • Up button – Once
    • Rewin button – 2 times
    • Fast forward – 2 times
  • Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku TV/streaming device is one of the simple solutions to fix the temporary issues associated with Disney Plus and other apps installed on the device. To restart the device,

  • Press the Home button on your remote.
  • Choose Settings and select the System menu.
  • Now, select System Restart on the right-hand side.
  • Click on Restart.
Restart Roku when Disney Plus is not working

If you had any issues with accessing the settings menu, force reboot the Roku device by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Disney Plus not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Updating your Roku device also updates the app installed on the device.

  • Press the Home button on your remote.
  • Go to SettingsSystem.
  • Select System Update and tap on Check Now.
  • Choose Update Now and wait for the device to install the latest firmware.
Upgrade Roku firmware to the latest

After updating the firmware, launch the Disney Plus app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Resetting the Roku device is the final solution to fix the Disney Plus app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

  • On the home screen of Roku TV, tap on the Settings menu.
  • Go to SystemAdvanced system settingsFactory reset.
  • Confirm the reset and wait for the process to complete.
Factory reset Roku when Disney Plus is not working

After resetting, set up your Roku device from scratch and install the Disney Plus app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the Disney Plus not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Disney Plus Error Codes

Error CodePossible CauseSolution
Error Code 83Streaming or connection issue1. Check your internet connection and ensure it is stable.
2. Restart your Roku device and try launching Disney Plus again.
3. Uninstall and reinstall the Disney Plus app on Roku.
Error Code 39Account issue or authentication failure1. Sign out of Disney Plus on Roku and sign back in with your account credentials.
2. Verify that your Disney Plus subscription is active and in good standing.
3. Contact Disney Plus support for further assistance.
Error Code 30Content availability issue or licensing error1. Ensure that the content you are trying to access is available in your region.
2. Verify that your Roku device is compatible with Disney Plus.
3. Update the Disney Plus app on Roku to the latest version.
Error Code 13App or device compatibility issue1. Check for any available updates for the Disney Plus app on Roku.
2. Ensure that your Roku device meets the minimum requirements for Disney Plus.
3. Restart your Roku device and try launching Disney Plus again.

Try the Alternatives

If you find no solution to resolve Disney Plus not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

PlatformsPriceFree TrialInstallation Guide
HuluStarts at $7.9930 DaysHulu on Roku
Paramount+Starts at $4.997 daysParamount Plus on Roku
Amazon Prime VideoStarts at $14.9930 DaysPrime Video on Roku


1. Why is Disney Plus stuck on the loading screen on Roku?

Disney Plus might get stuck on the loading screen when there is a slow internet speed, compatibility issues, cache corruption, and server issues. Check the internet connection or clear the cache files to fix the issue.

2. Why can’t I find Disney+ on Roku?

If your Roku firmware is outdated, you can’t stream Disney+ on your device due to incompatibility. Try updating the Roku device to the latest firmware and install the app.

3. Why is Disney Plus subtitles not working on my Roku TV?

Though Disney Plus has an Audio & Subtitle feature, you must have enabled the closed captions on Roku settings to generate subtitles. The subtitles don’t work if you haven’t enabled closed captions on a Roku device.

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