How to Fix Paramount Plus Not Working on Roku

There are various reasons present when you face issues while streaming Paramount Plus on Roku. However, encountering issues where Paramount Plus fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Paramount Plus not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Paramount Plus issue on your Roku device.

Paramount Plus Not Working on Roku – Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Paramount Plus requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Paramount Plus not working or loading, you must check for the internet speed.

• To check internet speed on Roku: Press the Home button on the remote, → Select Settings → Choose Network → Select About.
• Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use WiFi or internet with high speed on Roku to fix the Paramount Plus not working issue.

You can even disable and connect Roku to WiFi and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Paramount Plus not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

• To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Paramount Plus is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use the Paramount Plus without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Paramount Plus Not Working is resolved.

Restart Paramount Plus

Restarting the app will reboot the Paramount Plus app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Paramount Plus: Press the Home button on the remote → move to the Paramount Plus app among available channels → Press the * button → Select Close → Choose the Paramount Plus app to open again.

It will also force close the app whenever you cannot access any options in the app.

Paramount Plus Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Paramount Plus.

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Paramount Plus streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Paramount Plus. It is advisable to go for Premium VPNs for stable connectivity.

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Relogin to Paramount Plus on Roku

When the issue is with the Paramount Plus user account, log out of your account on Roku. Re-login and check if you can watch Paramount Plus on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Paramount Plus not working.

Subscription Expired

The Paramount Plus app may not work on your Roku device due to an expired subscription. So, check if the Paramount Plus subscription is active. If it isn’t active, you should renew the premium plan of Paramount Plus from the website and check if you can access Paramount Plus on Roku.

Update Paramount Plus App

The outdated firmware could be the reason for Paramount Plus not working on Roku TV. It is necessary to update the apps on Roku at regular intervals.

• To Update Paramount Plus: Go to Channels on Roku → Select Paramount Plus → Press * button on Roku remote → Choose Check for Updates  → Update the app if the update is available.

Uninstall and Reinstall Paramount Plus

Installation error could be the reason for the app not working or loading. It is better to remove the channel on your Roku device and install the app again from the Roku Channel Store.

• To Uninstall Paramount Plus: Select Paramount Plus on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.

• To Reinstall Paramount Plus: Go to Roku Channel Store → Search for Paramount Plus → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Paramount Plus. You have to understand that there are only 3 allowed simultaneous streaming for the Paramount Plus app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Paramount Plus service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Paramount Plus app if you have an incompatible model. You can find the model number of Roku on the back side of the device. Also, you can find it on the device by navigating to Home → Settings → System → About.

If your device is incompatible, replace it with the compatible one and easily access the Paramount Plus app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Paramount Plus become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache on Roku TV for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

• Head to the Home menu on your Roku by tapping the Home button on the remote.

• Press the following keys on your remote in order.
  • Home button – 5 times
  • Up button – Once
  • Rewin button – 2 times
  • Fast forward – 2 times
• Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku device is one of the simple solutions to fix the temporary issues associated with Paramount Plus and other apps installed on the device. To restart the device,

• Press the Home button on your remote.
• Choose Settings and select the System menu.
• Now, select System Restart on the right-hand side.
• Click on Restart.

If you had any issues with accessing the settings menu, force restart the Roku TV by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Paramount Plus not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Updating the Roku TV also updates the app installed on the device.

• Press the Home button on your remote.
• Go to Settings → System.
• Select System Update and tap on Check Now.
• Choose Update Now and wait for the device to install the latest firmware.

After updating the firmware, launch the Paramount Plus app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Reset Roku to factory settings is the final solution to fix the Paramount Plus app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

• On the home screen of Roku, tap on the Settings menu.
• Go to System → Advanced system settings → Factory reset.
• Confirm the reset and wait for the process to complete.

After resetting, set up your Roku device from scratch and install the Paramount Plus app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the Paramount Plus not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Paramount Plus Common Error Codes

Error Code	Description	Solution
111	Unexpected power outage during program usage	Restart your Roku device and try again
1106, 6999, 3002, 3005, 6290, 6310	An issue on the Roku device	Restart the Paramount Plus app on your Roku device
3200	Playback issue on Roku device	Perform a hard reset on your Roku device
3301	An issue on the Roku device	Restart your Roku device and relaunch the app
7	An issue on the Roku device	Ensure your Roku device is updated to the latest software version
14	Error with Roku device software	Update your Roku device software and restart it

Try the Alternatives

If you find no solution to resolve Paramount Plus not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

Streaming Service	Price	Free Trial	Installation Guide
Disney Plus	$10.99/month	–	Disney Plus on Roku
Hulu	$7.99/month	30 days	Hulu on Roku
HBO Max	$14.99/month	–	HBO Max on Roku

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