How to Fix Peacock Not Working on Roku Devices

There are various reasons present when you face issues while streaming Peacock on Roku. However, encountering issues where Peacock fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Peacock TV not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Peacock issue on your Roku device.

Peacock Not Working on Roku – Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Peacock requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Peacock not working or loading, you must check for the internet speed.

• To check internet speed on Roku: Press the Home button on the remote, → Select Settings, → Choose Network, → Select About.
• Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use high-speed WiFi on Roku to fix the Peacock not working issue.

You can even disable and enable the WiFi connection and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Peacock not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

• To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Peacock is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use Peacock without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Peacock TV not working issue is resolved.

Restart Peacock TV

Restarting the app will reboot the Peacock app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Peacock: Press the Home button on the remote → move to the Peacock app among available channels → Press the * button → Select Close → Choose the Peacock app to open again.

It will also force close the app whenever you cannot access any options in the app.

Peacock Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Peacock.

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Peacock streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Peacock. It is advisable to go for Premium VPN such as ExpressVPN or NordVPN for stable connectivity.

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Relogin to Peacock on Roku

The Peacock TV app may not work on your Roku device due to an expired subscription. So, check if the Peacock subscription is active. If it isn’t active, you should renew the premium plan of Peacock from the website. Then, check if you can access Paramount Plus on Roku.

Subscription Expired

The Peacock app may not work on your Roku device due to an expired subscription. So, check if the Peacock subscription is active. If it isn’t active, you should renew the premium plan of Peacock TV from the website. Then, check if you can access Peacock TV on Roku.

Update Peacock App

The outdated firmware could be the reason for Peacock not working on Roku TV. It is necessary to update the streaming apps on Roku at regular intervals.

• To Update Peacock: Go to Channels on Roku → Select Peacock → Press * button on Roku remote → Choose Check for Updates  → Update the app on Roku if the update is available.

Uninstall and Reinstall Peacock Video

Installation error could be the reason for the app not working or loading. It is better to remove the app on your Roku device and install the app again from the Roku Channel Store.

• To Uninstall Peacock: Select Peacock on the Home screen → Press the * button on Roku remote →. Select Remove Channel to uninstall.
• To Reinstall Peacock: Go to Roku Channel Store → Search for Peacock → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Peacock. You have to understand that there are only 3 allowed simultaneous streaming for the Peacock app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Peacock service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Peacock app if you have an incompatible model. You can find the model number of Roku on the back side of the device. If not, you can find it on the device by navigating to Home → Settings → System → About.

When your device is incompatible, replace it with the compatible one and easily access the Peacock app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Peacock become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache files on Roku for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

• Head to the Home menu on your Roku by tapping the Home button on the remote.

• Press the following keys on your remote in order.
  • Home button – 5 times
  • Up button – Once
  • Rewin button – 2 times
  • Fast forward – 2 times
• Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku device is one of the simple solutions to fix the temporary issues associated with Peacock and other apps installed on the device. To restart the device,

• Press the Home button on your remote.
• Choose Settings and select the System menu.
• Now, select System Restart on the right-hand side.
• Click on Restart.

If you had any issues with accessing the settings menu, force restart the Roku device by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Peacock not working properly. So checking for regular updates on Roku is essential to use the installed apps without any issues. Updating the Roku firmware also updates the app installed on the device.

• Press the Home button on your remote.
• Go to Settings → System.
• Select System Update and tap on Check Now.
• Choose Update Now and wait for the device to install the latest firmware.

After updating the firmware, launch the Peacock app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Resetting the Roku firmware is the final solution to fix the Peacock app not working issue. Please note that the factory reset on Roku will remove the installed apps and data from the device.

• On the home screen of Roku, tap on the Settings menu.
• Go to System → Advanced system settings → Factory reset.
• Confirm the reset and wait for the process to complete.

After resetting, set up your Roku device from scratch and install the Peacock app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the Peacock not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Peacock Error Codes

Error Codes	Description	Solutions
Cvf_jis:4:2:0	Internet issue	1. Check your internet connection: Ensure it is stable and has a consistent signal strength 2. Check for updates: Verify and update the Peacock TV app. 3. Clear app cache: Clear the cache and cookies of the app. 4. Reinstall the Roku app.
1	Indicates a problem in accessing your data	1. Clear cache and site cookies. 2. Restart your streaming device. 3. Check the server status.
6007	Playback issue: Video not available	1. Update your browser or try using a different browser. 2. Contact Peacock support for further assistance if needed.

Try the Alternatives

If you find no solution to resolve Peacock not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

Streaming Service	Price	Free Trial	Installation Guide
Frndly TV	$6.99/month	7 days	frndly TV on Roku
Apple TV+	$6.99/month	7 days	Apple TV+ on Roku
Max	$9.99/month	N/A	HBO Max on Roku
Hulu	$7.99/month	30 days	Hulu on Roku
Starz	$8.99/month	7 days	Starz on Roku

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