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How to Fix Philo Not Working on Roku



How to Fix Philo Not Working on Roku

There are various reasons present when you face issues while streaming Philo on Roku. However, encountering issues where Philo fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Philo not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Philo issue on your Roku device.

Philo Not Working on Roku – Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Philo requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Philo not working or loading, you must check for the internet speed.

  • To check internet speed on Roku: Press the Home button on the remote → Select Settings → Choose Network → Select About.
  • Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.
Internet speed test

So, ensure to use WiFi or internet with high speed on Roku to fix the Philo not working issue.

You can even disable and enable the WiFi connection and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Philo not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

  • To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Philo is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku Streaming Stick to a different WiFi and check if you can use the Philo without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Philo Not Working is resolved.

Restart Philo

Restarting the app will reboot the Philo app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Philo: Press the Home button on the remote → Move to the Philo app among available channels → Press the * button → Select Close → Choose the Philo app to open again.

It will also force close the app whenever you cannot access any options in the app.

Philo Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Philo.

Check Philo server status

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Philo streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Philo. It is advisable to go for Premium VPNs for stable connectivity.

We suggest you use NordVPN to bypass the geo-restriction. You can’t install the VPN app on your Roku device, but you can use the encrypted VPN network. To achieve this, you need to install NordVPN on your router. With this, you can access all the video content from the streaming service without any geographical limitations.


Relogin to Philo on Roku

When the issue is with the Philos user account, log out of your account on Roku. Re-login and check if you can watch Philo on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Philo not working.

Subscription Expired

The Philo app may not work on your Roku device due to an expired subscription. So, check if the Philo subscription is active. If it isn’t active, you should renew the premium plan of Philo from the website and check if you can access Philo on Roku.

Update Philo App

The outdated firmware could be the reason for Philo not working on Roku TV. It is necessary to update the apps on Roku TV at regular intervals.

  • To Update Philo: Go to Channels on Roku → Select Philo → Press * button on Roku remote → Choose Check for Updates  → Update the app if the update is available.

Uninstall and Reinstall Philo

Installation error could be the reason for the app not working or loading. It is better to uninstall the channel on your Roku device and install the app again from the Roku Channel Store.

  • To Uninstall Philo: Select Philo on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.
  • To Reinstall Philo: Go to Roku Channel Store → Search for Philo → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Philo. You have to understand that there are only 3 allowed simultaneous streaming for the Philo app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Philo service is only compatible with certain Roku models. Visit this support page to find the compatibility. At times, you can’t download the Philo app if you have an incompatible model. You can find the model number of Roku on the back side of the device. You can even find it on the device by navigating to HomeSettingsSystemAbout.

If your device is incompatible, replace it with the compatible one and easily access the Philo app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Philo become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache on Roku TV for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

  • Head to the Home menu on your Roku by tapping the Home button on the remote.
  • Press the following keys on your remote in order.
    • Home button – 5 times
    • Up button – Once
    • Rewin button – 2 times
    • Fast forward – 2 times
  • Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku device is one of the simple solutions to fix the temporary issues associated with Philo and other apps installed on the device. To restart the device

  • Press the Home button on your remote.
  • Choose Settings and select the System menu.
  • Now, select System Restart on the right-hand side.
  • Click on Restart.
Restart option on Roku device.

If you had any issues with accessing the settings menu, force restart Roku Stick by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Philo not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Updating the Roku software also updates the app installed on the device.

  • Press the Home button on your remote.
  • Go to SettingsSystem.
  • Select System Update and tap on Check Now.
  • Choose Update Now and wait for the device to install the latest firmware.
Update Roku firmware to Fix Philo Not Working

After updating the firmware, launch the Philo app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Factory resetting Roku Stick is the final solution to fix the Philo app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

  • On the home screen of Roku, tap on the Settings menu.
  • Go to SystemAdvanced system settingsFactory reset.
  • Confirm the reset and wait for the process to complete.
Reset option on Roku device to Fix Philo Not Working.

After resetting, set up your Roku device from scratch and install the Philo app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the Philo not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance on their website. They will help resolve the issue with technical assistance.

Try the Alternatives

If you find no solution to resolve Philo not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

Streaming ServicePriceFree TrialInstallation Guide
fuboTV$74.99/month30 daysfuboTV on Roku
Hulu$7.99/month30 daysHulu on Roku
YouTube TV$72.99/month2-21 daysYouTube TV on Roku


What Roku devices support Philo?

You can stream Philo TV on all current models of Roku devices.

How to solve freezing or buffering issue while streaming Philo on Roku?

Due to a slow internet connection, the buffering issue often comes while watching any video on Philo. To solve this problem,
1. Restart your router to refresh the connection.
2. Reduce network congestion
3. Try to use a wired Ethernet connection

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