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How to Fix Prime Video Not Working on Roku



Prime Video Not Working on Roku

There are various reasons present when you face issues while streaming Prime Video on Roku. However, encountering issues where Prime Video fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Amazon Prime Video not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Prime video issue on your Roku device.

Prime Video Not working on Roku-Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Prime Video on Roku requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Prime Video not working or loading, you must check for the internet speed.

  • To check internet speed on Roku: Press the Home button on the remote → Select Settings → Choose Network → Select About.
  • Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use WiFi or internet with high speed on Roku to fix the Prime Video not working issue.

Amazon Prime Not Working on Roku

You can even disable and connect the Roku streaming stick to WiFi again and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Prime Video not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

  • To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Prime Video is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use Prime Video without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Prime Video Not Working is resolved.

Restart Prime Video

Restarting the app will reboot the Prime Video app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Prime Video: Press the Home button on the remote → move to the Prime Video app among available channels → Press the * button → Select Close → Choose the Prime Video app to open again.

It will also force close the app whenever you cannot access any options in the app.

Prime Video Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector website to verify the server-down issue of Prime Video.

Amazon Prime Video server issues

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Prime Video streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Prime Video. It is advisable to go for Premium VPNs for stable connectivity.

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Relogin to Prime Video on Roku

When the issue is with the Prime Video user account, log out of your account on Roku. Re-login and check if you can watch Prime Video on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Prime Video not working.

Subscription Expired

The Prime Video app may not work on your Roku device due to an expired subscription. So, check if the Prime Video subscription is active. If it isn’t active, you should renew the premium plan of Prime Video from the website and check if you can access Prime Video on Roku.

Update Prime Video App

The outdated firmware could be the reason for Prime Video not working on Roku TV. It is necessary to update the channels on Roku at regular intervals.

  • To Update Prime Video: Go to Channels on Roku → Select Prime Video → Press * button on Roku remote → Choose Check for Updates  → Upgrade the app if the update is available.

Uninstall and Reinstall Prime Video

Installation error could be the reason for the app not working or loading. It is better to uninstall the app on your Roku device and install the app again from the Roku Channel Store.

  • To Uninstall Prime Video: Select Prime Video on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.
  • To Reinstall Prime Video: Go to Roku Channel Store → Search for Prime Video → Select Add Channel to reinstall.

Check Simultaneous Streaming Limit

Simultaneous stream limit might be the cause for not being able to access or log in to Prime Video. You have to understand that there are only 3 allowed simultaneous streaming for the Prime Video app.

In case you have reached the simultaneous streaming limit, then log out from any one of the devices. Now, log in to the app on your Roku device.

Device Compatibility

The Prime Video service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Prime Video app if you have an incompatible model. You can find the model number of Roku on the back side of the device. If not, you can find it on the device by navigating to HomeSettingsSystemAbout.

When your device is incompatible, replace it with the compatible one and easily access the Prime Video app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Prime Video become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache on Roku TV for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

  • Head to the Home menu on your Roku by tapping the Home button on the remote.
  • Press the following keys on your remote in order.
    • Home button – 5 times
    • Up button – Once
    • Rewin button – 2 times
    • Fast forward – 2 times
  • Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku device is one of the simple solutions to fix the temporary issues associated with Prime Video and other apps installed on the device. To restart the device,

  • Press the Home button on your remote.
  • Choose Settings and select the System menu.
  • Now, select System Restart on the right-hand side.
  • Click on Restart.
Select Restart

If you had any issues with accessing the settings menu, reboot the Roku device by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Prime Video not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Updating Roku also updates the app installed on the device.

  • Press the Home button on your remote.
  • Go to SettingsSystem.
  • Select System Update and tap on Check Now.
  • Choose Update Now and wait for the device to install the latest firmware.
Click Update Now to upgrade Roku

After updating the firmware, launch the Prime Video app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Factory resetting the Roku firmware is the final solution to fix the Prime Video app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

  • On the home screen of Roku, tap on the Settings menu.
  • Go to SystemAdvanced system settingsFactory reset.
  • Confirm the reset and wait for the process to complete.
Reset Roku to fix Prime Video not working

After resetting, set up your Roku device from scratch and install the Prime Video app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up the Prime Video not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Prime Video Error Codes

Error CodeMeaningSolution
5004An issue with the Prime Video app on RokuTry again later as it could be a temporary issue
5266Network connectivity issueCheck the internet connection and try again
9068Check the internet connection and try againRestart the app or uninstall/reinstall it
9345Video playback issueRetry playback; ensure compatibility or contact Prime Video support

Try the Alternatives

If you find no solution to resolve Prime Video not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

Streaming ServicePriceFree TrialInstallation Guide
FuboTVStarts at $74.99/month7 DaysfuboTV on Roku
Sling TVStarts at $40/monthN/ASling TV on Roku
Philo TV$25/month7 DaysPhilo on Roku
YouTube TV$72.99/month10 Days (changes regularly)YouTube TV on Roku


1. Why is Prime Video crashing on the Roku device?

If Prime Video is outdated or has internal issues, it starts crashing on Roku. You need to update the Prime Video app to fix the issues.

2. Why is Prime Video no longer available on Roku?

As the Prime Video platform upgrades its service frequently, it will no longer be available on older Roku devices.

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