How to Fix Spotify Not Working on Roku

There are various reasons present when you face issues while streaming Spotify on Roku. However, encountering issues where Spotify fails to open or function properly on Roku can be frustrating. In this article, we have explored the common reasons behind Spotify not working on Roku and presented you with effective solutions to help you resolve the issue. You can follow the below troubleshooting guide made by our experts to resolve the Spotify issue on your Roku device.

Spotify Not working on Roku-Basic to Advanced Troubleshooting

Try the below-mentioned solutions one after another. If a solution fails to fix the issue, move on to the next one.

Check Internet Speed

Spotify requires a stable internet/WiFi connection for an uninterrupted streaming experience. When you find Spotify not working or loading, you must check for the internet speed.

• To check internet speed on Roku: Press the Home button on the remote, → Select Settings → Choose Network → Select About.
• Check for the Internet Speed and Signal Strength. If they are low, you may find streaming issues.

So, ensure to use WiFi or internet with high speed on Roku to fix the Spotify not working issue.

You can even disable and connect Roku Stick to WiFi and check if the internet speed gets better.

Restart WiFi Router

When the internet connection speed drops, there may be an issue with the WiFi router, and it may be the cause of Spotify not working on Roku properly. In such a case, Roku users shall restart or power cycle their WiFi router.

• To restart the router: Unplug the ethernet cable from the modem and plug it back in after 2-3 minutes.

Check if Spotify is working on Roku TV without buffering or loading issues.

Use a Different WiFi

Try connecting your Roku device to a different WiFi and check if you can use Spotify without any issues. If the issue persists, the problem is with the device and not with the WiFi connection or router. So, you shall try out the fixes related to the device and check if the Spotify Not Working is resolved.

Restart Spotify

Restarting the app will reboot the Spotify app for a fresh start. It will resolve the temporary bugs and glitches in the app.

To restart Spotify: Press the Home button on the remote → move to the Spotify app among available channels → Press the * button → Select Close → Choose the Spotify app to open again.

It will also force close the app whenever you cannot access any options in the app.

Spotify Server Down

The server down is a common issue among streaming apps. There is no best fix available for the server-down issue unless it is solved by the creators. You can probably check whether the site is stable or not. Downdetector is an effective site for finding the working status of any site. You can visit the Downdetector Website to verify the server-down issue of Spotify.

If there is any server issue, you have to wait for some time to resolve the condition.

Unblock Geo-Restriction

Spotify streaming is restricted to certain countries. You can use the VPN to bypass the geo-restriction of Spotify. It is advisable to go for Premium VPNs for stable connectivity.

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Relogin to Spotify on Roku

When the issue is with the Spotify user account, log out of your account on Roku. Re-login and check if you can watch Spotify on Roku TV Stick. If the issue doesn’t resolve, you may need to check other fixes to resolve Spotify not working.

Subscription Expired

The Spotify app may not work on your Roku device due to an expired subscription. So, check if the Spotify subscription is active. If it isn’t active, you should renew Spotify’s premium plan from the website. Then, check if you can access Spotify on Roku.

Update Spotify App

The outdated firmware could be the reason for Spotify not working on Roku TV. It is necessary to update the apps on Roku at regular intervals.

• To Update Spotify: Go to Channels on Roku → Select Spotify → Press * button on Roku remote → Choose Check for Updates  → Update the app if the update is available.

Uninstall and Reinstall Spotify

Installation error could be the reason for the app not working or loading. It is better to remove the app on your Roku device and install the app again from the Roku Channel Store.

• To Uninstall Spotify: Select Spotify on the Home screen → Press the * button on Roku remote → Select Remove Channel to uninstall.

• To Reinstall Spotify: Go to Roku Channel Store → Search for Spotify → Select Add Channel to reinstall.

Device Compatibility

The Spotify service is only compatible with certain Roku models. Visit this support page to find the compatibility. You can’t download the Spotify app if you have an incompatible model. You can find the model number of Roku on the back side of the device. Alternatively, you can find it on the device by navigating to Home → Settings → System → About.

If your device is incompatible, replace it with the compatible one and easily access the Spotify app. If it is compatible, move to the next solution.

Clear Cache on Roku

When the cache files of Spotify become corrupted, the application may not work properly on Roku. In that situation, you need to clear them from your device. Unfortunately, you can’t clear the cache on Roku for a specific app. So, you need to clear them for the entire device.

To clear the cache files on Roku,

• Head to the Home menu on your Roku by tapping the Home button on the remote.

• Press the following keys on your remote in order.
  • Home button – 5 times
  • Up button – Once
  • Rewin button – 2 times
  • Fast forward – 2 times
• Wait for Roku to restart. Then relaunch the app to check whether the issue is fixed.

Try the next solution if the issue is unresolved after clearing the cache file.

Restart Roku

Restarting the Roku device is one of the simple solutions to fix the temporary issues associated with Spotify and other apps installed on the device. To restart the device,

• Press the Home button on your remote.
• Choose Settings and select the System menu.
• Now, select System Restart on the right-hand side.
• Click on Restart.

If you had any issues with accessing the settings menu, force reboot Roku Stick by unplugging the power cable from the source and then connecting it back after a few minutes.

Update Roku

Using outdated firmware on your Roku device is another reason behind Spotify not working properly. So checking the device for regular updates is essential to use the installed apps without any issues. Updating the Roku Stick also updates the app installed on the device.

• Press the Home button on your remote.
• Go to Settings → System.
• Select System Update and tap on Check Now.
• Choose Update Now and wait for the device to install the latest firmware.

After updating the firmware, launch the Spotify app and check whether it works properly. If it fails to work again, try resetting the firmware on Roku.

Reset Roku Firmware

Resetting the Roku Stick is the final solution to fix the Spotify app not working issue. Please note that the firmware reset will remove the installed apps and data from the device.

• On the home screen of Roku, tap on the Settings menu.
• Go to System → Advanced system settings → Factory reset.
• Confirm the reset and wait for the process to complete.

After resetting, set up your Roku device from scratch and install the Spotify app again to use it without any issues.

Customer Support

When none of the above-discussed workarounds helps in fixing up Spotify not working on Roku, you shall reach out the customer support for help. You can contact them via live chat and ask for assistance. They will help resolve the issue with technical assistance.

Spotify Error Codes

Error Code	Description	Solution
3	Unable to connect to Spotify servers	1. Disable firewalls or ad-blockers 2. Update the Spotify app 3. Try logging in with alternate methods
4	DNS and proxy issues	1. Try using a different DNS 2. Change proxy settings in Spotify 3. Add Spotify to the antivirus exception list
7	Network settings and configurations issue	Check network settings and configurations
17	Spotify app installation issue	1. Try a different device or internet connection 2. Contact Spotify customer support
30	Account or payment information problem	1. Check account and payment information 2. Renew subscription if expired 3. Log out and log back in
102	Problem connecting to Spotify servers	1. Check the internet connection 2. Disable firewall or antivirus software temporarily 3. Update or reinstall Spotify support
127	Various causes, such as running too many programs or memory issues	1. Close running programs 2. Uninstall and reinstall Spotify

Try the Alternatives

If you find no solution to resolve Hulu not working on Roku TV, you shall look for better alternatives for an endless streaming experience.

Service	Starting Price	Free Trial	Official Website
Tidal	HiFi: $9.99/month	30 days	tidal.com
Apple Music	Voice: $4.99/month	1 month	music.apple.com
Deezer	Deezer family: $17.99/month	1 month	deezer.com
Amazon Music	Prime Music: Free	1-month	music.amazon.com
YouTube Music	Premium: $14.99/month	2 months	music.youtube.com

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